Refund Policy

Last Updated: October 2025

At Pixel Nova Byte, we strive to deliver high-quality website development services that meet our clients' expectations. This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Policy

Due to the custom nature of website development services, all payments are generally non-refundable once work has commenced. We invest significant time and resources into each project from the initial consultation phase.

2. Deposit Refunds

The 50% deposit required to begin work is non-refundable under most circumstances, as it reserves our time and covers initial project setup and planning. Exceptions may be considered in the following situations:

• If we are unable to begin work due to circumstances on our end
• If the project is cancelled within 48 hours of payment and before any work has commenced

3. Project Cancellation

If you decide to cancel a project after work has begun:

• You will be billed for all work completed to date at our standard hourly rate
• Any remaining balance after deducting work completed will be refunded within 30 days
• All materials created up to the cancellation point will be delivered to you

4. Unsatisfactory Work

If you are unsatisfied with our work at any stage:

1. Notify us immediately with specific details about your concerns
2. We will work with you to understand and address the issues
3. We will make reasonable revisions to meet the project specifications
4. If we are unable to resolve the issues to your satisfaction, we will discuss partial refund options based on work completed

5. Scope Changes

Refunds are not provided for change requests that fall outside the original project scope. Additional work will be quoted separately and billed accordingly.

6. Payment Disputes

If you believe a payment was made in error or you have been incorrectly charged, please contact us at [email protected] within 14 days of the transaction. We will investigate and respond within 10 business days.

7. Refund Processing

Approved refunds will be processed within 30 business days using the original payment method. Please note that processing times may vary depending on your financial institution.

8. Contact for Refund Requests

All refund requests must be submitted in writing to:

Email: [email protected]
Subject: Refund Request - [Your Project Name]

Please include your full name, project details, payment date, and reason for the refund request.